Zetexa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories, including inferences drawn from them, depending on how you interact with the Services, where you live, and as permitted or required by applicable law.
Contact details your name, address, billing address, shipping address, phone number and email address.
Financial information credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information your username, password, security questions, preferences and settings.
Transaction information the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us the information you include when you contact us, for example when sending a customer support enquiry.
Device information information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information information regarding your interaction with the Services, including how and when you navigate them.
Where that information comes from
Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services from your device when you use our products or visit our websites, and through cookies and similar technologies.
From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes.
Provide, tailor and improve the Services to perform our contract with you, process payments, fulfil orders, remember your preferences, send account notifications, process purchases, returns, exchanges and other transactions, manage your account, arrange shipping, enable reviews, and create a customised shopping experience such as recommending products related to your purchases.
Marketing and advertising to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services, including based on items you previously purchased or added to your cart.
Security and fraud prevention to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity. If you register an account you are responsible for keeping your credentials safe — never share your username or password.
Communicating with you to provide customer support, be responsive to you, and maintain our business relationship.
Legal reasons to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf — IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
With business and marketing partners to provide marketing services and advertise to you. They will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.
When you direct, request or otherwise consent to disclosure to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms or policies, and to protect or defend the Services and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To help protect, grow and improve our business we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over that use.
Third-party websites and links
The Services may link to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networks, may be viewable by other users. Our inclusion of a link does not, by itself, imply endorsement.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to access / know you may request access to the personal information we hold about you.
Right to delete you may request that we delete personal information we maintain about you.
Right to correct you may request that we correct inaccurate personal information.
Right of portability you may request a copy of your personal information and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing depending on where you reside, you may opt out of the “sale” or “share” of your personal information, or of processing for purposes considered “targeted advertising”.
Managing communication preferences you may opt out of promotional email at any time using the unsubscribe link. We may still send non-promotional email about your account or orders.
If you reside in the UK or European Economic Area
Objection and restriction of processing you may ask us to stop or restrict processing of personal information for certain purposes.
Withdrawal of consent where we rely on consent, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before it.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorised agent to make requests on your behalf; we will require proof of that authorisation. We will respond in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority. For the EEA, a list of responsible supervisory authorities is published by the EDPB.
International transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or the equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the “last updated” date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@zetsim.com or write to us at 2nd Floor, Plot No 56/8,9,10,11, IT Building, opp. Hitex Road, Jubilee Enclave, Madhapur, Telangana 500081, IN. For the purposes of applicable data protection laws, we are the data controller of your personal information.