The terms “we”, “us” and “our” refer to Zetexa and its subsidiaries. “You”, “your”, “user” or “visitor” refers to any natural or legal person visiting our website, using our mobile applications, or purchasing from us.
Zetexa is headquartered at C-604, Hinduja Lake Front Estates, Cave Temple Road, Bengaluru, Karnataka 560076, India.
General terms
Zetexa engages in the resale of prepaid eSIMs and Virtual Numbers (DID). Customers may register and purchase eSIMs through our website and our mobile applications. These Terms and Conditions are accessible on the website and in the apps. By using them, or purchasing from us, you agree to these Terms and Conditions. The content of the pages of this website is subject to change without notice.
Payment platforms payments are processed through trusted platforms including Stripe, Razorpay and PayPal.
Accepted methods credit and debit cards, Google Pay, Apple Pay, PayPal and other options provided by those platforms.
Currency payments are conducted in US Dollars ($).
Provisions for subsidiaries
Our operating companies are subsidiaries of Zetexa Global Private Limited and adhere to these Terms and Conditions. For services provided by these subsidiaries, the governing law and jurisdiction clauses below are subject to the legal systems of the USA and Canada respectively, unless otherwise specified.
Device compatibility
Customers are responsible for ensuring that their device is compatible with eSIMs and is network-unlocked. Device compatibility may vary depending on the carrier and country of origin, and customers are advised to check the list of eSIM-compatible devices provided during checkout. By confirming that the device is eSIM compatible, the customer assumes responsibility for the accuracy of the information provided. The compatibility list is not exhaustive, and newly announced eSIM-compatible devices may need to be added.
The service contract
The service contract between Zetexa and the customer commences upon completion of the order on the website or through the app. Activation of the eSIM and compliance with the Activation Policy are the sole responsibility of the customer. The contract will be terminated if the customer lacks an active data package or deletes the eSIM from the target device.
Zetexa affirms that all charges are inclusive of VAT unless explicitly stated otherwise. The customer is not entitled to offset any claims against Zetexa’s claims, except where the customer’s claims are undisputed or have been confirmed by a final court judgment.
Purchase and delivery
Upon purchase, the customer will promptly see the acquired eSIM under the “My eSIMs” section on the website and in the app. A confirmation email is sent after the purchase, and installation information is available exclusively within the user’s account.
ZetCoins
In our credit reward system, known as ZetCoins, users enjoy cashback credited directly to their account.
Coins are earned as a purchase reward when transactions are made using payment methods such as credit or debit card, PayPal, Google Pay and Apple Pay. Earning ZetCoins is not applicable when discounts or referral rewards are applied to the purchase.
Customers may use ZetCoins for their purchases or combine them with other payment methods. The reward amount for combined payments is directly proportionate to the amount paid through those methods.
Existing ZetCoins cannot be converted to any other form of credit, and are credited exclusively to the user’s account for future transactions.
ZetCoins, whether earned or to be earned, are strictly non-transferable between different accounts, ensuring the integrity of the reward system.
Website content and intellectual property
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for them to the fullest extent permitted by law.
Your use of any information or materials on our website or product pages is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through them meet your specific requirements.
Our website and mobile applications contain material owned by or licensed to us — including, but not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms.
All trademarks reproduced in our website and applications which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of information provided by us shall give rise to a claim for damages and / or be a criminal offence.
From time to time our website and applications may include links to other websites, provided for your convenience. You may not create a link to our website or applications from another website or document without our prior written consent.
Third-party services
If the customer decides to enable, access or use third-party services, interaction with those services is governed solely by their terms and conditions. Zetexa does not endorse and is not responsible for any aspect of these services, including their content or data handling practices. The customer waives any claims against Zetexa regarding such services, and Zetexa is not liable for any damage or loss related to their use. The customer expressly permits Zetexa to disclose their data to facilitate that use, and may need to register or log in on the respective platforms.
Disputes and governing law
Zetexa Global Private Limited disputes are governed by the laws of India.
Zetexa Global Corporation USA and Zetexa Inc., Canada disputes are governed by their respective jurisdictions.
Limitation of liability
We shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed between us and our acquiring bank from time to time.
Zetexa is not liable for damages arising from the unavailability of the proposed service, and does not guarantee constant availability of the network service. To the fullest extent allowed by law, Zetexa, its affiliates and partners will not be liable for any indirect, incidental or consequential damages, including lost profits or business interruption. This applies under any theory of liability, even if Zetexa has been advised of the possibility of such damages. Zetexa’s aggregate liability is limited to the greater of one dollar or the amount paid in cash by the customer for the prior one-month period. These limitations also apply if this remedy does not fully compensate the customer for any losses, or fails of its essential purpose.